WELCOME TO GREAT JACK`S

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Shipping & Return 

TERMS & CONDITIONS OF SALE

• Customer Application must be filled out and approved before ordering.

• All accounts MUST have an HST/GST number.

• All new accounts must pay by credit card or “hold for cheque.”

• We sell to authorized Pet Retail & Pet Related businesses only.

• 2% per month will be charged on accounts over 31 days.

• Orders will be held on overdue accounts.

• $50.00 service charge on any NSF cheques.

• Ownership of all products supplied by Great Jacks remains the Property of Langdon IC Sales until paid for in full.

• Absolutely No deductions from payment are allowed before credit notes are issued to customer.

 

ORDERING

• 24 Hours notice is required for ALL pick-up orders.

• All local delivery accounts must have their orders into Langdon IC Sales by 11am the day before delivery.

• Any late orders will automatically be delivered on the next delivery date.

• Prices may change without notice due to exchange/freight conditions.

• All sales are final on Discontinued, Special orders and Christmas items.

• Please use Langdon IC Sales' 6 (six) digit item number when placing orders.

Backorders:

• NO back orders will be processed unless requested from the customer.

Please note:

• Some items may appear more than once under different headings in catalog.

 

RETURNS AND CLAIMS POLICY

Langdon IC Sales is pleased to offer our customers a large selection of high quality pet products. We also stand behind every product we sell, and as such, we ask our customers to help us follow our Returns and Claims policy as outlined below.

• Claims must be made within 30 days from purchase.

• All returned Product must have been purchased from Great Jack's or Langdon IC Sales.

• All product must be on a Langdon IC Sales return slip or accompanied with a copy of the invoice.

• Discontinued and Expired products will not be accepted for credit. If you receive product with less than 3 months dating, please notify your Great Jack's representative ASAP.

 

DAMAGES, OVERAGES AND SHORTAGES

• Any damages, overages or shortages must be reported to Langdon IC Sales within 3 working days.

• Damaged product must be returned to Langdon IC Sales within 14 working days.

• All claims are subject to approval by your Great Jack's salesperson or General Manager, Sandi Mcleod.

 

DELIVERIES AROUND HOLIDAYS

When a holiday is approaching, simply check our Updates & News page for delivery information pertaining to each holiday as they approach. Or you can contact Langdon IC Sales' Customer Service for your delivery date during a holiday week.